Frequently Asked Questions

Please refer to our Shipping Policy

Please refer to our Return & Refund Policy

To start a return or exchange, open your order confirmation email and click “View your order.” Then select “Start a return / exchange” at the top right of your order page and follow the steps.

You can also access your orders by signing into your customer account using the person icon at the top right of our website.

If you need to change or cancel your order, please contact us at support@devourie.com as soon as possible. We will try our best to change or cancel your order if it has not yet been processed or shipped. Orders that have been processed or shipped cannot be changed or cancelled. 

At this time, we do not offer the ability to directly change or cancel your order on our website. 

As soon as your order is shipped (2-3 business days after placing an order with standard shipping) we will send you a tracking code by email. 

If you did not receive tracking information 24hrs after your product has been shipped, please contact us at support@devourie.com.

If your package has been lost in transit, please contact support@devourie.com right away.

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

If you received a damaged or incorrect item, please contact support@devourie.com.

Gift cards can be purchased here. 

Our gift cards are electronic-only, sent via email. If you want to send them to another recipient, click 'I want to send this as a gift' on the product page, which will allow you to enter a recipient email, name, message and send date. Otherwise, they will be sent to your email.

The email will contain the gift card value, a code to apply at checkout, a link to check the gift card balance, as well as a gift message (if provided). 

If you want the recipient to know who sent the gift card, write your name in the message field.

On the checkout page, there will be a box to enter 'discount code or gift card'. Enter the gift card code there, and it will be applied to your total. 

Gift card balances can be used across multiple orders until it runs out. Multiple gift cards can be used on an order. If the gift card covers only part of the order, you may pay the rest with another payment method. 

A gift card cannot be used to buy another gift card.

Store credit balance can be viewed by signing into your customer account (person icon on the top right of the page).  

To use store credit, you need to be signed into your customer account or use ShopPay. At checkout, you can select Apply store credit in the Payments section.

The Trigo Apron & Farnsworth Chore Coat use technical fabric from Spain with a fluorocarbon-free, predominantly plant-derived finish. It helps repel water and water-based spills such as coffee, juice and wine, keeping the garment looking good for longer. 

We chose a fluorocarbon-free finish because of their links to adverse health effects as well as environmental harm. 

The fabric is not oil-repellent (most oil-repellent finishings include fluorocarbons). In our own testing, oil-based stains washed out readily, particularly with pre-treatment, but results depend on the stain and how it is treated. Heat can set stains — always check that stains have been removed before tumble drying or ironing. 

Washing erodes the fabric's stain and water resistance over time. It can be restored using widely available waterproofing products such as Nikwax.

The Trigo Apron and Farnsworth Chore Coat use a polyester-cotton blend.

Based on our research, 100% cotton fabrics typically lose their stain or water repellent finishings within 3 to 5 washes. Adding some polyester retains repellency for longer. In our testing, our fabric maintains stain and water repellency for over 20 washes. It also improves the fabric's resistance to creases and shrinking. The blend thus combines polyester's resilience with cotton's softness, creating a practical fabric for repeated wear and washing.

We do recognize the benefits of natural fibers, and continue to be on the lookout for cotton fabrics that have durable repellent qualities.

The Atria Market Tote has a waterproof lining with heat-sealed seams, designed to help protect the leather from minor spills and moisture. Everyday moisture and dirt can be wiped away easily.

The interior is spill-resistant, rather than watertight. Wipe up spills promptly, and avoid allowing liquid to pool inside the bag, especially over extended periods.

This protection does not extend to the internal pocket or its leather frame.